Privacy Policy, Terms of Use & Refund Policy
Effective Date: July 27th 2026
This document governs the use of the Namaste Spiceland website and iOS application (collectively, the “Platform”). By accessing or using the Platform, you agree to the terms outlined below.
1. Platforms Covered
These policies apply exclusively to:
- The Namaste Spiceland website www.namastespicelandscv.com
- The Namaste Spiceland iOS mobile application
No other platforms are supported at this time.
2. Privacy Policy (California Compliance)
2.1 Information We Collect
We may collect the following categories of personal information as defined under the California Consumer Privacy Act (CCPA/CPRA):
- Identifiers (name, email address, phone number)
- Commercial information (order history, purchased products)
- Internet or electronic activity related to use of our website and iOS app
Payment information is processed securely by third-party payment processors and is not stored by us.
2.2 How We Use Information
Your information is used to:
- Process and fulfill orders
- Communicate order updates and customer support messages
- Improve our website and iOS app
- Detect fraud and maintain security
2.3 California Consumer Rights
California residents have the right to:
- Know what personal information we collect
- Request access to or deletion of personal information
- Opt out of the sale or sharing of personal information (we do not sell personal data)
- Not be discriminated against for exercising privacy rights
Requests may be submitted via the contact information listed below.
2.4 Data Retention
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
3. Product Images & Descriptions Disclaimer
Product images, packaging, and descriptions shown on the website and iOS app are for reference only.
Actual products may vary in appearance, packaging, labeling, branding, size, or ingredients due to manufacturer changes or availability.
Customers are encouraged to review physical products at pickup.
4. Terms of Use
4.1 Use of Platform
The Platform is provided to browse products, place orders, and complete payments. Misuse of the Platform is prohibited.
4.2 Accuracy of Information
While we strive for accuracy, pricing, availability, and product information may occasionally contain errors. We reserve the right to correct such errors.
4.3 Orders & Fulfillment
All product fulfillment, substitutions, refunds, and customer service are handled by the store.
5. Refund Policy (California Consumers)
5.1 Refund Eligibility
Refunds may be issued for:
- Incorrect items
- Missing items
- Items damaged or spoiled at pickup
Requests must be submitted within 24 hours of pickup, consistent with California consumer protection laws.
5.2 Non-Refundable Items
- Opened or consumed items
- Preference-based dissatisfaction
- Packaging or branding differences
Nothing in this policy limits consumer rights under applicable California law.
5.3 Refund Method
Approved refunds will be issued to the original payment method or as store credit, at our discretion, within a reasonable processing period.
6. Developer & Platform Disclaimer
6.1 Software Disclaimer
The website and iOS app are provided “as is” and “as available” without warranties of any kind.
6.2 Developer Limitation of Liability
The developer(s) responsible for building and maintaining the Platform are not liable for:
- Product quality or fulfillment issues
- Pricing or inventory discrepancies
- Payment processor or third-party service failures
All retail and fulfillment responsibilities rest solely with the store.
6.3 Availability
We do not guarantee uninterrupted or error-free operation of the Platform.
7. Third-Party Services
The Platform relies on third-party services such as payment processors and hosting providers. We are not responsible for outages or failures caused by these services.
8. Indemnification
You agree to indemnify and hold harmless the store owner and the developer from any claims arising from misuse of the Platform or violation of these terms.
9. Governing Law & Venue
These policies are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located within California.
10. Contact Information
For questions regarding these policies, please contact:
Email: namastespicelandsc@gmail.com
By using the website or iOS app, you acknowledge that you have read, understood, and agree to this combined Privacy Policy, Terms of Use, and Refund Policy.